FAQ

Frequently Asked Questions:

1) How can I contact Zuke Sports?

Reach out to us anytime at inquiries@zukesports.com and we will get back to you as soon as possible.

2) Does the Board Shield come in different sizes?

Right now the Board Shield fits boards that range from 155cm to 165cm, but we will be launching a full range of sizes in the near future.

3) What dog shelter are you going to donate too?

We are currently assessing our options and will post an update once we decide which shelter we are going with. There are plenty of great options out there and can assure you we will partner with a reputable shelter! If you have any suggestions, let us know at inquiries@zukesports.com and we will be happy to check them out!

4) How does shipping work for orders being sent somewhere in the United States or Canada?

All orders can take anywhere from 5-15 business days to arrive at your doorstep. If your order does not arrive, please contact us at inquiries@zukesports.com and we will be sure to sort out the issue.

5) How does shipping work for all countries beyond the United States and Canada?

Email us at inquiries@zukesports.com and we will be sure to get you sorted with whatever you need. It may take some time to sort out the shipping and logistics, but we will make sure you have whatever Zuke gear you need! 

6) What is your return policy on a non-faulty Board Shield?

If you would like to return the Board Shield, email us at inquiries@zukesports.com and we will get you sorted. Basically, if the Board Shield is still in sellable condition and you still want to return it you will just have to ship us the Board Shield and then we can refund you the cost of the product. All shipping costs are non-refundable. 

 7) What is your return policy on a faulty Board Shield?

If there is an issue with the Board Shield, email us at inquiries@zukesports.com and we will get the issue taken care of. What will ultimately happen is we will have you send us the Board Shield. Upon determining that it was faulty, we will either refund you or ship you a new product. All additional shipping costs that result from a faulty Board Shield will be covered by Zuke Sorts.

8) What is your return policy on all products beyond the Board Shield?

All products, besides the Board Shield, that are received in proper condition are non-refundable.

9) What is your return policy on all products beyond the Board Shield that are received in faulty condition?

Email us at inquiries@zukesports.com and we will make sure your order is investigated and replaced if necessary.

10) Is Zuke Sports responsible for any damage that occurs while using the board shield?

No, we are not, but if you have any trouble please email us at inquiries@zukesports.com and we will try to help you out.

11) Will my order come in multiple packages?

Your order might arrive in multiple packages. In addition, parts of your order may arrive at different times. 

12) What if a product I want is sold out?

Email us at inquiries@zukesports.com and we will be happy to put you on the waiting list, should we be planning to bring the product back!

13) Where are your products made?

All our products are manufactured in the United States.